客戶支援Customer Support

客戶支援Customer Support

百川物流供應鏈有限公司Greatfull Logistics Supply Chain Limited

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常見問題FAQ

常見問題Frequently Asked Questions

如何使用送貨司機 App?How to use the Driver App?
請聯絡公司管理員獲取帳號和操作指引。Please contact your company administrator for account access and instructions.
忘記密碼怎麼辦?Forgot your password?
請聯絡管理員重設密碼。Please contact your administrator to reset your password.
遇到技術問題?Technical issues?
請透過 WhatsApp 或電話聯絡我們。Please contact us via WhatsApp or phone.
配送範圍是哪裡?What areas do you cover?
全港 18 區,包括港島、九龍及新界。All 18 districts in Hong Kong, including Hong Kong Island, Kowloon, and the New Territories.
可以即日配送嗎?Do you offer same-day delivery?
可以,上午下單下午送達。支援緊急加單。Yes, order in the morning and we deliver in the afternoon. Rush orders also supported.
有最低訂單量嗎?Is there a minimum order?
沒有最低訂單量要求,按需配送,靈活配合。No minimum order requirement. Flexible delivery on demand.
如何查看配送狀態?How to track delivery?
透過我們的 ERP 系統即時追蹤配送狀態,亦可聯絡專屬客服查詢。Real-time tracking through our ERP system. You can also contact your dedicated account manager.
可以處理特殊貨品嗎?Can you handle special items?
可以,包括超重、易碎、溫控貨品。我們配備專業包裝和運輸設備。Yes, including heavy, fragile, and temperature-controlled items. We have professional packaging and transport equipment.